This Bonus Policy explains how bonuses, free spins, cashback rewards, and promotional offers work at Winnerz, operated by Feature Buy Ltd. at winnerznl.nl under Anjouan licence number ALSI-202410039-FI2. By claiming any bonus or promotion offered on this site, you confirm that you have read, understood, and agreed to the terms set out below, as well as our general Terms and Conditions.
Welcome bonuses — including the First Deposit Casino Bonus, Second Deposit Casino Bonus, and Sports Welcome Bonus — are not available to players residing in or registering from Brazil, Finland, or Croatia. Players from these countries may still access Winnerz but are not eligible for the welcome package. Eligibility for ongoing promotions will be assessed on a case-by-case basis in accordance with these restrictions.
Only one casino bonus may be active on your account at any given time. You must complete or forfeit an existing bonus before a new one can be credited. Attempting to claim multiple bonuses simultaneously may result in one or more being voided at Winnerz's discretion.
The minimum qualifying deposit for any bonus at Winnerz is €20, unless a specific promotion states otherwise. Deposits made below this threshold will not activate a bonus. Every deposit also carries a flat €1 transaction commission, which does not count towards any wagering requirement or minimum deposit threshold calculation.
In most cases, bonuses are credited automatically once the qualifying conditions (such as a minimum deposit) have been met. If a bonus has not appeared in your account within a reasonable period, please contact our support team via Live Chat or email before placing any further wagers. Retroactive bonus crediting cannot be guaranteed once play has begun without the bonus.
If you would prefer not to receive automatic bonus credits, you may request a permanent or temporary bonus block by contacting Winnerz support. This service is provided without question and will be applied promptly. While a bonus block is active, no promotional funds will be credited to your account, including Winnerz Wheel Spin rewards.
Winnerz offers a three-part welcome package for new players, combining casino and sportsbook bonuses. The total package is worth up to €700 in bonus funds plus 100 Free Spins, subject to the terms below.
| Detail | Terms |
|---|---|
| Offer | 100% match bonus up to €500 + 100 Free Spins |
| Free Spins Game | Book of Ra Deluxe |
| Minimum Deposit | €20 |
| Maximum Bonus | €500 in matched bonus funds |
| Wagering Requirement | 25x (bonus + deposit) |
| Maximum Bet While Bonus Is Active | €5 per spin or bet |
| Bonus Validity | 3 days from the date of crediting |
| Maximum Bonus Winnings | €1,000 from free spins and promotional rewards |
To claim this bonus, make your first real-money deposit of at least €20. The matched bonus and free spins will be credited to your account automatically. Free spin winnings are subject to the same wagering requirement of 25x (bonus + deposit) unless otherwise stated.
| Detail | Terms |
|---|---|
| Offer | 50% match bonus up to €500 |
| Minimum Deposit | €20 |
| Maximum Bonus | €500 in matched bonus funds |
| Wagering Requirement | 25x (bonus + deposit) |
| Maximum Bet While Bonus Is Active | €5 per spin or bet |
| Bonus Validity | 3 days from the date of crediting |
| Maximum Bonus Winnings | €1,000 from promotional rewards |
| Detail | Terms |
|---|---|
| Offer | 100% match bonus up to €200 |
| Minimum Deposit | €20 |
| Maximum Bonus | €200 in sportsbook bonus funds |
| Wagering Requirement | Sports-specific terms apply — see sportsbook terms |
The Sports Welcome Bonus is credited to your sportsbook balance and must be used on pre-match or live sports markets available at winnerznl.nl. Full wagering conditions specific to the sportsbook apply and are detailed separately. This bonus cannot be transferred to the casino wallet.
| Bonus | Offer | Min Deposit | Wagering |
|---|---|---|---|
| 1st Deposit Casino | 100% up to €500 + 100 Free Spins | €20 | 25x (bonus + deposit) |
| 2nd Deposit Casino | 50% up to €500 | €20 | 25x (bonus + deposit) |
| Sports Welcome Bonus | 100% up to €200 | €20 | Sports T&Cs apply |
The standard wagering requirement for casino bonuses at Winnerz is 25x the combined total of your bonus amount and your qualifying deposit. For example, if you deposit €100 and receive a €100 bonus, you must wager a total of €5,000 before the bonus balance converts to withdrawable cash.
Not all games contribute equally towards clearing a wagering requirement. The contribution rates are as follows:
| Game Category | Wagering Contribution |
|---|---|
| Slots | 100% |
| Table Games (blackjack, roulette, etc.) | 0% |
| Live Dealer Games | 0% |
| Baccarat | 0% |
| Jackpot Games | 0% |
| Video Poker | 0% |
Only slots contribute 100% to wagering. If you wager on a game with a 0% contribution rate while a bonus is active, those stakes will not reduce your remaining wagering requirement. Winnerz reserves the right to amend game contribution rates and will notify players of any material changes.
While a casino bonus is active on your account, the maximum permitted bet or spin value is €5. Placing bets that exceed this limit whilst a bonus is in play may result in the bonus and any associated winnings being voided. This limit applies regardless of the game or stake level you would ordinarily play at.
Casino welcome bonuses must be fully wagered within 3 days of being credited to your account. Any unwagered bonus balance remaining at the end of this period will be removed automatically, and associated wagering progress will be reset. Winnerz cannot extend bonus validity periods.
Winnings generated from cashback, free spins, and other promotional rewards are subject to a maximum withdrawal cap of €1,000. Any winnings exceeding this cap derived from a bonus or promotional offer will not be transferred to your real-money balance and will be removed without notice.
Winnerz offers a weekly cashback promotion of up to 20% every Monday for eligible players. Cashback is calculated on net losses over the preceding week and credited to qualifying accounts. Cashback funds carry a validity of 72 hours from the time of crediting, after which any unused cashback balance will expire. Enhanced cashback rates are available to players in higher loyalty tiers — see Section 5 for full loyalty programme details.
Weekend reload bonuses run on a regular basis at Winnerz. The precise match percentage, maximum value, minimum deposit, and wagering conditions for each reload promotion are communicated at the time of the offer. General bonus rules set out in this policy apply unless the specific promotion states otherwise. Winnerz reserves the right to amend, suspend, or withdraw reload promotions at any time.
The Winnerz Wheel Spin is awarded automatically after every 500 bets placed on your account. Each spin is guaranteed to deliver a reward, with a top prize of €5,000 available on the wheel. Wheel Spin rewards may include free spins, bonus funds, cash prizes, or other rewards as displayed at the time of the spin. If you have a bonus block active on your account, Wheel Spin credits will not be applied until the block is lifted. Wheel Spin rewards are subject to the standard bonus terms set out in this policy unless otherwise stated at the time of the award.
| Promotion | Offer | Min Deposit | Wagering / Validity |
|---|---|---|---|
| Weekly Cashback | Up to 20% every Monday | — | 72-hour validity |
| Weekend Reload | Reload bonus (terms vary per offer) | — | Bonus T&Cs apply |
| Winnerz Wheel Spin | 1 guaranteed spin per 500 bets — top prize €5,000 | — | Guaranteed reward; standard bonus T&Cs apply |
The Winnerz loyalty programme runs across 141 levels and 8 distinct tiers. A reward is attached to every single level-up — not every fifth level or every tier boundary, but every individual level. Rewards include free spins, bonus money, wheel spins, and real cash prizes.
| Tier | Levels | Key Benefit |
|---|---|---|
| Player | 1–20 | Level-up rewards at every level |
| Contender | 21–40 | Level-up rewards at every level |
| Challenger | 41–60 | Level-up rewards at every level |
| Showstopper | 61–80 | Level-up rewards at every level |
| Headliner | 81–100 | Weekly cashback begins |
| Champion I | 101–120 | 15% weekly cashback |
| Champion II | 121–140 | 17.5% weekly cashback, dedicated VIP manager, weekend reload bonuses, monthly drops, weekly gameplay boosts |
| Legend | 141 | Exclusive perks, highest cashback rate |
Bonus funds are not withdrawable until all applicable wagering requirements have been met in full. Once the wagering requirement is satisfied, the converted bonus balance transfers to your real-money balance and becomes available for withdrawal, subject to standard withdrawal terms.
All withdrawals from Winnerz, including those derived from bonus play, are subject to the following limits:
Every withdrawal request carries a flat €2 fixed fee, regardless of the method used. This fee is deducted from the withdrawal amount at the point of processing.
If you make a deposit without activating a bonus, a 5x turnover requirement applies to that deposit before withdrawal. If you request a withdrawal before meeting this requirement, a 20% fee will be applied to the withdrawal amount. This is not a bonus condition but a general cashier term that applies to all accounts and is noted here for clarity.
All withdrawals, including those derived from bonus funds, require your KYC (Know Your Customer) verification to be completed and approved before funds are released. Once KYC is approved, most withdrawals are processed instantly. Where additional checks are required, processing may take up to 72 hours; bank transfers may take up to 7 business days. Winnerz may request identity documents, proof of address, or proof of payment method at any stage. Failure to provide requested documentation within a reasonable period may result in withdrawal requests being placed on hold.
Winnerz operates a strict policy against bonus abuse. The following activities are prohibited and may result in the forfeiture of bonuses and associated winnings, suspension of your account, and recovery of any funds withdrawn as a result of fraudulent bonus use:
Winnerz reserves the right to investigate any account suspected of bonus abuse. During an investigation, withdrawals may be placed on hold pending review. If abuse is confirmed, affected bonuses and winnings will be voided, and the account may be permanently closed. Where funds have already been withdrawn as a result of fraudulent activity, Winnerz reserves the right to pursue recovery through lawful means.
Winnerz reserves the right to alter, suspend, or permanently withdraw any bonus, promotion, or loyalty programme benefit at any time. Where changes affect an active bonus or ongoing promotion, Winnerz will endeavour to provide reasonable notice via the winnerznl.nl website or by direct communication to affected players. Any changes will not retroactively affect wagering progress already accrued under previous terms unless legally required. Continued use of bonus features following a change to this policy constitutes acceptance of the revised terms.
Winnerz is committed to promoting responsible gambling. If you are concerned about your gambling behaviour, or if you believe bonuses are contributing to harmful play patterns, we encourage you to take the following steps:
Responsible gambling tools are available to all players regardless of loyalty tier or bonus status. Applying a bonus block or self-exclusion will not affect any real-money balance or pending withdrawal that has already cleared wagering requirements. If you are self-excluded, no bonuses or promotional communications will be directed to you for the duration of the exclusion.
If you have any questions about this Bonus Policy, or if you believe a bonus has been incorrectly credited or declined, please contact the Winnerz support team:
Winnerz aims to respond to all bonus-related queries promptly. For disputes that cannot be resolved through direct contact, players may escalate the matter through the complaints procedure outlined in the full Terms and Conditions. This Bonus Policy forms part of the overall Terms and Conditions of winnerznl.nl and should be read in conjunction with them. In the event of any conflict between this policy and the general Terms and Conditions, the general Terms and Conditions shall prevail.
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