These Terms & Conditions ("Terms") govern your use of winnerznl.nl and all services offered by Winnerz. Please read them carefully before registering an account or using any part of the platform. By creating an account, making a deposit, or accepting a promotion, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety. These Terms may be updated from time to time; the current version is always available at winnerznl.nl. Continued use of the site following any update constitutes acceptance of the revised Terms.
Winnerz is the trading name of the online casino and sportsbook operated at winnerznl.nl by Feature Buy Ltd. ("the Company", "we", "us", "our"). The platform was established in 2022 and holds a valid gaming licence issued by the Government of the Autonomous Island of Anjouan, licence number ALSI-202410039-FI2. All gaming and betting activity facilitated through winnerznl.nl is conducted in accordance with the terms of that licence.
Any enquiries regarding the operator may be directed to our customer support team via live chat or email. Contact details are set out in Section 19 of these Terms.
You must be at least 18 years of age (or the legal gambling age in your jurisdiction, if higher) to register an Account and use the Platform. We reserve the right to request proof of age at any time. Accounts found to belong to underage individuals will be suspended immediately, all funds withheld pending investigation, and the matter reported to the relevant authorities where required by law.
It is your sole responsibility to ensure that online gambling is lawful in your country or territory of residence before registering. Winnerz does not provide services to players in jurisdictions where such activity is prohibited by local law. We reserve the right to decline registrations, suspend accounts, or withhold funds where we determine that applicable law prohibits a player from using the Platform.
In addition, welcome bonuses and certain promotional offers are not available to players registering from Brazil, Finland, or Croatia. Players from those territories may still open an Account where otherwise permitted, but they will not be eligible for the Welcome Package described in Section 7.
Each player is permitted to hold one Account only. Multiple accounts, whether registered under the same name, address, email address, device, IP address, payment method, or household, are strictly prohibited. Where duplicate accounts are identified, all accounts other than the earliest registered may be closed without notice, balances forfeited, and any pending withdrawals cancelled. If you believe you have accidentally created a duplicate account, contact support immediately.
You must provide complete, accurate, and truthful information at registration and keep that information up to date throughout the life of your Account. This includes, but is not limited to, your full legal name, date of birth, residential address, and email address. Providing false or misleading information constitutes a material breach of these Terms.
You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your password, allow any third party to access your Account, or use another player's Account. You must notify us immediately if you suspect unauthorised access to your Account. Winnerz accepts no liability for losses arising from unauthorised Account access where you have failed to take reasonable steps to protect your credentials.
By using winnerznl.nl, you agree that:
Winnerz reserves the right to void bets, cancel withdrawals, suspend accounts, or permanently close accounts where any of the above conditions are breached, at our sole discretion.
Winnerz accepts deposits by bank transfer, Bitcoin (BTC), XRP (Ripple), and other methods displayed in the cashier at the time of deposit. The platform operates primarily in euros (EUR). Cryptocurrency deposits are accepted and converted at the prevailing exchange rate displayed in the cashier at the time of transaction.
| Payment Method | Minimum Deposit | Maximum Deposit | Fee |
|---|---|---|---|
| Bank Transfer | €20 | €10,000 | €1 flat commission |
| Bitcoin (BTC) | €20 | €10,000 | €1 flat commission |
| XRP (Ripple) | €20 | €10,000 | €1 flat commission |
| Other Accepted Methods | €20 | €10,000 | €1 flat commission |
A flat commission of €1 is applied to every deposit regardless of the payment method used. This fee is charged in addition to the deposit amount.
When depositing via XRP, you must include the correct destination tag provided in the cashier. The destination tag must be submitted within three calendar days of initiating the transaction. Failure to include the correct destination tag may result in the transaction becoming stuck or delayed; Winnerz accepts no liability for funds lost due to omission of the destination tag or use of an unsupported bridged network. XRP deposits must be sent on the native XRP blockchain only; transactions sent via bridged or wrapped networks are not supported and may not be recoverable.
Where a deposit is made without activating any bonus offer, a 5× turnover requirement applies before a withdrawal may be made. If you request a withdrawal before completing this turnover, a 20% fee will be applied to the withdrawal amount. This condition is designed to ensure the platform is not used for money-laundering or payment-processing purposes. If you do not wish to accept a bonus, please ensure you opt out before depositing.
| Payment Method | Minimum Withdrawal | Maximum Per Week | Maximum Per Month | Processing Speed | Fee |
|---|---|---|---|---|---|
| Crypto (BTC / XRP) | €25 | €2,500 | €10,000 | Instant (post-KYC) | €2 flat |
| Bank Transfer | €50 | €2,500 | €10,000 | Up to 7 business days | €2 flat |
| Other Methods | €25 | €2,500 | €10,000 | Up to 72 hours post-KYC | €2 flat |
A flat fee of €2 is deducted from every withdrawal request. The weekly withdrawal cap is €2,500 and the monthly cap is €10,000. These caps apply across all payment methods combined.
Withdrawal requests will only be processed once your Account has completed KYC verification as described in Section 12. Once KYC is satisfied, most withdrawals are processed instantly. Where additional checks are required, processing may take up to 72 hours. Bank transfers may take up to 7 business days from approval, depending on your financial institution.
If a bank transfer withdrawal is returned due to incorrect or incomplete account details provided by you, a €25 charge will be applied to cover the cost of the returned transfer. It is your responsibility to ensure all withdrawal details are accurate before submitting a request.
Winnerz reserves the right to request additional documentation before processing any withdrawal, particularly in connection with large amounts, unusual account activity, or as part of ongoing KYC or anti-money-laundering ("AML") obligations. Winnerz will not be liable for delays in withdrawal processing caused by incomplete or inaccurate information provided by the player.
New players who register a real-money Account at winnerznl.nl and make qualifying deposits are eligible for the following Welcome Package, subject to the conditions set out below:
| Promotion | Offer | Minimum Deposit | Wagering Requirement |
|---|---|---|---|
| 1st Deposit — Casino | 100% match up to €500 + 100 Free Spins on Book of Ra Deluxe | €20 | 25× (bonus + deposit) |
| 2nd Deposit — Casino | 50% match up to €500 | €20 | 25× (bonus + deposit) |
| Sports Welcome Bonus | 100% match up to €200 | €20 | Sports T&Cs apply |
The total Casino Welcome Package is worth up to €1,000 in Bonus Funds plus 100 Free Spins. The Sports Welcome Bonus adds up to a further €200, bringing the combined maximum welcome value to €1,200 (plus free spin winnings).
Welcome bonuses are not available to players registering from Brazil, Finland, or Croatia. Players from those jurisdictions who register an Account will not be eligible for any element of the Welcome Package.
Casino Bonus Funds must be wagered 25 times the sum of the bonus and deposit amount before any withdrawal of associated winnings may be made. Example: a €20 deposit with a €20 bonus creates a wagering requirement of €1,000 (25 × €40).
Game contributions towards wagering requirements are as follows:
Only real-money bets placed with Bonus Funds contribute towards wagering requirements unless otherwise stated in the specific promotion's terms. Bets placed using real-money Balance do not count towards bonus wagering.
While a bonus is active and the wagering requirement has not been completed, the maximum bet per spin or round is €5. Bets exceeding this limit while a bonus is active may result in the bonus being voided and associated winnings forfeited.
Casino Welcome Bonuses and associated Free Spins must be used within 3 days of being credited. Any unused Bonus Funds or Free Spins remaining after this period will be removed from the Account without compensation. Winnings from Free Spins not used within the validity period will also be forfeited.
Winnings derived from cashback awards, Free Spins, and other promotional rewards are capped at a maximum of €1,000. Any winnings exceeding this cap will not be credited to the Account.
The 100 Free Spins awarded with the first deposit are available on Book of Ra Deluxe. Free spin winnings are credited as Bonus Funds and are subject to the applicable wagering requirement before withdrawal. The value of each free spin and any win caps specific to the free spin award will be communicated at the time of crediting.
Winnerz offers a range of ongoing promotions, including weekly cashback of up to 20% for eligible players, weekend reload bonuses, and the Winnerz Wheel Spin (see Section 8 — Loyalty Programme). Each ongoing promotion is governed by its own specific terms, which will be made available at the time the promotion is offered. General bonus terms in this Section 7 apply to all promotions unless specifically overridden by promotion-specific terms.
Weekly cashback is credited every Monday and carries a validity period of 72 hours from the time of crediting. Cashback rates depend on a player's loyalty tier (see Section 8). The maximum cashback available to players below the Headliner tier is limited; full cashback rates begin at the Headliner tier. Cashback Bonus Funds are subject to applicable wagering requirements communicated at the time of award.
Winnerz reserves the right to void any bonus, free spin, or promotional reward, and to withhold associated winnings, where we have reasonable grounds to believe that a player is abusing the bonus system, acting in bad faith, or exploiting any promotion in a manner inconsistent with its intended purpose. This includes, but is not limited to, low-risk or zero-risk wagering strategies designed to clear bonus requirements without genuine recreational play. In cases of suspected bonus fraud, the Account may be permanently closed.
If you do not wish to receive automatic bonus crediting — including loyalty rewards and wheel spin prizes — you may request a bonus block by contacting customer support. Once a bonus block is applied, no promotional credits will be automatically added to your Account. This does not affect your eligibility for manually claimed promotions unless you have opted out entirely.
The Winnerz Loyalty Club comprises 141 levels across eight tiers. Every level-up triggers a reward — including free spins, Bonus Funds, wheel spins, or real cash — without exception. The tier structure is as follows:
| Tier | Levels | Key Benefit |
|---|---|---|
| Player | 1–20 | Level-up rewards at every level |
| Contender | 21–40 | Level-up rewards at every level |
| Challenger | 41–60 | Level-up rewards at every level |
| Showstopper | 61–80 | Level-up rewards at every level |
| Headliner | 81–100 | Weekly cashback commences |
| Champion I | 101–120 | 15% weekly cashback |
| Champion II | 121–140 | 17.5% weekly cashback, dedicated VIP manager, weekend reload bonuses, monthly drops, weekly gameplay boosts |
| Legend | 141 | Exclusive perks, highest cashback rate available |
A Winnerz Wheel Spin is automatically awarded after every 500 bets placed on the Platform. Each spin guarantees a prize, with a top prize of up to €5,000. Prizes are credited automatically unless the player has opted out of automatic bonus crediting in accordance with Section 7.10. Wheel spin prizes may be subject to wagering requirements communicated at the time of award.
Loyalty rewards, level-up prizes, cashback credits, and wheel spin winnings are subject to the standard bonus terms set out in Section 7, including the maximum bonus winnings cap of €1,000, unless otherwise stated in writing. Loyalty tiers and levels are determined by qualifying activity as defined by Winnerz; the criteria for progression are available in the Loyalty section of winnerznl.nl. Winnerz reserves the right to adjust tier criteria, reward values, or programme structure at any time, with reasonable notice provided where practicable.
Players in the Champion II tier (levels 121–140) and Legend tier are entitled to enhanced benefits including a dedicated VIP manager, weekend reload bonuses, monthly promotional drops, and weekly gameplay boosts. Access to VIP benefits is at Winnerz's discretion and may be withdrawn if account activity falls below the threshold required to maintain the relevant tier.
Winnerz offers a library of 6,000+ titles sourced from over 30 software studios, including Play'n GO, Pragmatic Play, NetEnt, Microgaming, Hacksaw Gaming, NoLimitCity, Big Time Gaming, Quickspin, Yggdrasil, Push Gaming, and others. The library encompasses slots, jackpot games, video poker, table games, and a live casino section featuring over 200 live dealer tables.
Live casino games are provided by Evolution Gaming, Ezugi, Lucky Streak, and other live gaming providers. Live dealer games — including blackjack, roulette, baccarat, and game show titles — contribute 0% towards casino bonus wagering requirements. Availability of specific live tables may vary and is subject to studio schedules and technical conditions.
Progressive jackpot games are available within the Winnerz lobby. Jackpot values are displayed in the lobby and fluctuate in real time based on player contributions across the relevant network. Jackpot wins are subject to verification and may be paid in instalments where the sum exceeds a threshold determined by the relevant jackpot provider. Winnerz does not guarantee the availability or value of any jackpot at any time.
Winnerz operates an integrated sportsbook available through the same Account and wallet used for casino play. Pre-match and live in-play betting is available on football (including UEFA Champions League and Nations League), basketball (including FIBA Europe Cup and NBA), and other sports as displayed on the Platform. Sports betting is subject to the Sports Betting Terms & Conditions, available separately on winnerznl.nl. The Sports Welcome Bonus of up to €200 is governed by the Sports Betting Terms & Conditions.
Winnerz strives to maintain continuous access to all games; however, games may be temporarily unavailable due to maintenance, software updates, or issues outside our control. In the event of a technical fault during a game round, the round may be declared void and stakes returned. Winnerz's decision regarding the outcome of disputed game rounds is final. If a game is interrupted due to a connectivity issue on the player's side, any unresolved game state will be handled in accordance with the relevant game provider's standard procedures.
Winnerz is fully accessible via mobile browser on iOS and Android devices. No application download is required. All features of the Platform — including the full game library, live casino, sportsbook, cashier, and loyalty programme — are available via a fully responsive mobile browser experience. Winnerz accepts no liability for performance limitations arising from the player's device hardware, mobile data connection, or browser version.
Winnerz provides customer support in English, German, and Finnish via live chat and email. Support is available at the contact details listed in Section 19. We endeavour to respond to all email enquiries promptly; live chat is the recommended channel for urgent matters. All official communications and these Terms are published in English; where a translation is provided, the English version shall prevail in the event of any conflict.
Winnerz is required by its licence and applicable anti-money-laundering obligations to verify the identity, age, address, and source of funds of all players. KYC verification is mandatory before any withdrawal can be processed. We reserve the right to request KYC documentation at any point during the life of an Account, including at registration, during play, or at the time of a withdrawal request.
Standard KYC documents may include, but are not limited to:
If you fail to provide requested KYC documentation within a reasonable timeframe specified by Winnerz, we reserve the right to restrict Account functionality, suspend withdrawal processing, or close the Account. Where an Account is closed due to KYC non-compliance, any real-money Balance held at the time of closure will be returned to the player via the original deposit method, subject to verification requirements being met.
Following submission of complete KYC documentation, verification is completed as quickly as practicable. Once KYC is approved, withdrawal requests are processed within the timeframes set out in Section 6. Where further enhanced due diligence is required, processing may take longer, and you will be notified accordingly.
Winnerz is committed to full compliance with applicable anti-money-laundering and counter-terrorism financing regulations. We operate a risk-based AML framework that includes ongoing transaction monitoring, customer due diligence, and enhanced due diligence for higher-risk accounts. All staff involved in financial operations are trained in AML compliance.
Any deposits made to an Account must originate from a payment method registered in the player's own name. Third-party deposits are strictly prohibited. If we have reasonable grounds to suspect that funds deposited are derived from criminal activity, we are obliged to suspend the Account and report the matter to the appropriate financial intelligence unit without notifying the player (in accordance with applicable "tipping-off" restrictions). Winnerz will cooperate fully with any regulatory or law enforcement investigation.
Winnerz is committed to promoting responsible gambling and protecting vulnerable players. We recognise that gambling can become harmful for some individuals and provide a range of tools and resources to help players maintain control of their gambling activity.
Players who wish to limit their gambling activity may contact our customer support team to request:
Requests for self-exclusion or Account restrictions will be actioned promptly by our support team. Once a self-exclusion is in place, we will take reasonable steps to ensure you are not targeted with marketing communications for the duration of the exclusion.
Winnerz strictly prohibits gambling by persons under the age of 18. We recommend that all players with children in their household use appropriate parental control software to prevent access to gambling websites. If we identify or are notified that a player is underage, the Account will be closed immediately.
If you are concerned about your gambling behaviour or that of someone close to you, we encourage you to seek help from an appropriate support organisation. National and international organisations providing free, confidential support for problem gambling are available in most jurisdictions; information on relevant organisations is available from our customer support team on request.
We recommend that players take regular breaks and monitor the time and money spent on the Platform. If you require assistance setting up reality check reminders or any other responsible gambling measure not listed above, please contact our support team.
Winnerz collects and processes personal data in accordance with its Privacy Policy, available at winnerznl.nl. By registering an Account, you consent to the collection, storage, and processing of your personal data as described in the Privacy Policy. We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. Your personal data will not be sold to third parties. Data may be shared with payment processors, game providers, fraud detection services, and regulatory authorities where required for operational or legal purposes.
You have the right to access, rectify, or request erasure of your personal data, subject to our legal retention obligations. Requests should be directed to our customer support team or data protection contact as stated in the Privacy Policy.
All content on winnerznl.nl — including but not limited to software, text, images, graphics, logos, game content, and the Winnerz brand — is the property of Feature Buy Ltd. or its licensed third-party providers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, recreational purposes only. No content from the Platform may be reproduced, distributed, modified, or used for commercial purposes without the prior written consent of Feature Buy Ltd.
To the fullest extent permitted by applicable law:
You may close your Account at any time by contacting our customer support team. Any real-money Balance remaining in the Account at the time of closure will be withdrawn to your verified payment method, subject to KYC verification being complete and withdrawal conditions being met. Bonus Funds that have not met the applicable wagering requirement will be forfeited upon Account closure.
Winnerz reserves the right to suspend or permanently close any Account at any time, with or without notice, in the event of:
Where an Account is closed for breach of these Terms, Winnerz reserves the right to withhold any Balance pending investigation. If the investigation concludes that no wrongdoing occurred, any real-money Balance will be returned to the player.
If you have a complaint or dispute regarding any aspect of the Platform, please contact our customer support team in the first instance:
All complaints should be submitted with as much detail as possible, including your Account username, the date and nature of the issue, and any supporting evidence. We aim to acknowledge all complaints within 48 hours and to resolve them within 14 days. Complex complaints may take longer, and you will be kept informed of progress.
If you are not satisfied with the resolution offered by our customer support team, you may escalate the complaint to our management team by requesting escalation via the same contact channels. Should the matter remain unresolved following internal escalation, you may refer your complaint to the relevant dispute resolution body or regulatory authority as applicable under your local law or the Anjouan licensing framework.
Winnerz reserves the right to amend these Terms at any time. Where changes are material, we will endeavour to provide reasonable notice, which may be given by publishing the updated Terms at winnerznl.nl or by notifying you via the email address associated with your Account. Your continued use of the Platform following any amendment constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms regularly. The date of the most recent revision will be stated at the top or bottom of this page.
These Terms are governed by and construed in accordance with the laws applicable under the regulatory framework of the Government of the Autonomous Island of Anjouan, under which Winnerz holds its gaming licence (ALSI-202410039-FI2). To the extent permitted by applicable law, any disputes arising from or in connection with these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the relevant competent courts or dispute resolution bodies as determined by that framework. Nothing in this clause affects your rights as a consumer under the mandatory laws of your country of residence.
If any provision of these Terms is found to be unlawful, invalid, or unenforceable by a competent authority, that provision shall be deemed severed from the remaining Terms, which shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent of the severed clause.
These Terms, together with the Privacy Policy, the Sports Betting Terms & Conditions, and any specific promotion terms published on winnerznl.nl, constitute the entire agreement between you and Feature Buy Ltd. in relation to your use of the Platform and supersede all prior representations, agreements, or understandings, whether written or oral, relating to the subject matter herein.
No failure or delay by Winnerz to exercise any right or remedy under these Terms shall constitute a waiver of that right or remedy. A waiver of any breach of these Terms shall not be construed as a waiver of any subsequent breach.
Winnerz — operated by Feature Buy Ltd. — winnerznl.nl — Licence ALSI-202410039-FI2, Government of the Autonomous Island of Anjouan. Gambling involves risk. Please play responsibly.
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