This Privacy Policy explains how Winnerz, operated by Feature Buy Ltd. at winnerznl.nl, collects, uses, stores, and protects your personal data. By registering an account or using any part of our platform — including the casino, sportsbook, loyalty programme, or cashier — you acknowledge that you have read and understood this policy. If you have questions, our support team is available via live chat or e-mail in English, German, and Finnish.
Winnerz is the trading name of Feature Buy Ltd., the operator of winnerznl.nl. Feature Buy Ltd. holds licence number ALSI-202410039-FI2 issued by the Government of the Autonomous Island of Anjouan. For the purposes of applicable data-protection legislation, Feature Buy Ltd. is the data controller responsible for your personal information collected through winnerznl.nl.
If you need to contact us regarding this Privacy Policy or any data-protection matter, please use one of the following:
We collect personal data in two broad ways: information you provide to us directly, and information we gather automatically when you use winnerznl.nl.
We process your personal data only where we have a lawful basis to do so. The purposes for which we use your information, and the corresponding legal bases, are set out below.
| Purpose | Legal Basis |
|---|---|
| Creating and managing your player account | Performance of a contract |
| Processing deposits and withdrawals, including applying the flat €1 deposit commission and €2 withdrawal fee | Performance of a contract |
| Conducting KYC and identity verification to comply with our licence obligations under Anjouan licence ALSI-202410039-FI2 | Legal obligation; legitimate interests |
| Verifying your age to ensure you are of legal gambling age | Legal obligation |
| Anti-money-laundering (AML) checks, fraud prevention, and detecting suspicious activity | Legal obligation; legitimate interests |
| Administering bonuses, the 141-level loyalty programme, Winnerz Wheel Spins, and promotional offers | Performance of a contract; legitimate interests |
| Applying responsible-gaming tools such as deposit limits, self-exclusion, and bonus blocks | Legal obligation; legitimate interests; your consent (where applicable) |
| Providing customer support in English, German, and Finnish | Performance of a contract; legitimate interests |
| Sending service-related communications (e.g. account notifications, withdrawal confirmations, KYC requests) | Performance of a contract |
| Sending marketing communications about promotions, reload bonuses, and new features (where you have opted in) | Consent |
| Analysing usage patterns to improve site performance, game selection, and the mobile experience on winnerznl.nl | Legitimate interests |
| Complying with regulatory reporting obligations under our Anjouan licence | Legal obligation |
| Enforcing our Terms and Conditions, including bonus and wagering-requirement compliance | Legitimate interests; performance of a contract |
As a licensed operator, Winnerz is required to verify the identity of all players before processing withdrawals and, in some circumstances, before permitting continued play. Once your KYC is completed, most withdrawals are processed instantly or within 72 hours depending on the payment method chosen. Until KYC is satisfied, withdrawals may be held pending verification.
The KYC process may require you to submit one or more of the following:
All documents submitted for KYC are stored securely and used only for verification, fraud prevention, AML compliance, and the fulfilment of our regulatory obligations under licence ALSI-202410039-FI2. We do not use KYC documents for marketing purposes.
Winnerz processes payments via bank transfer, Bitcoin (BTC), XRP (Ripple), and other accepted methods. When you use the cashier, we collect and process the minimum financial data necessary to complete transactions — for example, a cryptocurrency wallet address for crypto withdrawals or bank account details for bank-transfer withdrawals.
Please be aware of the following data-related payment considerations:
Winnerz does not sell your personal data to third parties. We share your information only in the circumstances described below, and only to the extent necessary for each purpose.
We engage trusted third-party companies that process data on our behalf, under written agreements that bind them to data-protection obligations at least as stringent as our own. These include:
We may disclose your personal data to the Government of the Autonomous Island of Anjouan (our licensing authority), law-enforcement agencies, courts, or other regulatory bodies where we are legally required to do so, or where disclosure is necessary to protect our legal rights or prevent fraud and financial crime.
In the event of a merger, acquisition, reorganisation, or sale of all or part of Feature Buy Ltd.'s business, your personal data may be transferred to the successor entity. We will notify you via e-mail or a prominent notice on winnerznl.nl if such a transfer materially affects your data-protection rights.
We will share your personal data with any other third party only where you have given us explicit consent to do so.
Winnerz is operated under an Anjouan licence and may process or store data in jurisdictions outside the European Economic Area (EEA). Where personal data is transferred internationally, we take steps to ensure that appropriate safeguards are in place — such as standard contractual clauses, binding corporate rules, or equivalent mechanisms — to protect your data to a standard consistent with applicable data-protection law. If you would like further information about the safeguards we apply to international transfers, please contact our support team.
We retain your personal data for as long as your account remains active and for such further period as is required by our regulatory and legal obligations. In practice, this means:
When data is no longer required and no legal obligation compels its retention, we securely delete or anonymise it.
Depending on your country of residence and applicable law, you may have the following rights in relation to your personal data held by Winnerz:
To exercise any of these rights, please contact our support team via live chat or e-mail. We will respond within a reasonable timeframe and, in any event, within the period required by applicable law. We may need to verify your identity before fulfilling a request.
If you are dissatisfied with how we handle your personal data or any request you make, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.
Winnerznl.nl uses cookies and similar tracking technologies to operate the site, remember your preferences, and analyse usage. The main categories of cookies we use are:
| Category | Purpose | Can You Opt Out? |
|---|---|---|
| Strictly necessary | Essential to site operation — maintaining your login session, the cashier, and game connectivity. Without these cookies, winnerznl.nl cannot function. | No |
| Functional | Remembering your language preference (EN, DE, Finnish), loyalty level display, and responsible-gaming settings. | Limited — opting out may affect site functionality |
| Analytical / performance | Collecting aggregated data about how players navigate winnerznl.nl to improve page load, game library presentation, and mobile responsiveness. | Yes, via cookie preferences |
| Marketing | Tracking whether you arrived via an affiliate link, and — where consented — delivering relevant promotional messaging about bonuses, the loyalty programme, and new game releases. | Yes, via cookie preferences or opt-out |
You can manage or withdraw your cookie consent at any time via the cookie-preference tool on winnerznl.nl, or by adjusting your browser settings to block or delete cookies. Please note that disabling strictly necessary cookies will impair your ability to use the site.
Where you have given consent, we may send you promotional communications by e-mail or other channels about our current offers — including welcome bonuses, weekly cashback promotions, weekend reload bonuses, Winnerz Wheel Spin activity, loyalty tier progress, and new game releases from our library of 6,000+ titles.
You may opt out of marketing communications at any time by:
Opting out of marketing does not affect service communications necessary to operate your account (e.g. withdrawal confirmations, KYC requests, or responsible-gaming notifications).
Winnerz takes responsible gaming seriously. Where you use responsible-gaming tools — such as requesting a deposit limit, session limit, self-exclusion, or bonus block — we record and honour those preferences as part of your account profile. This data is treated with the same level of security as all other personal data and is used solely to give effect to your instructions and to fulfil our duties as a licensed operator.
If you wish to apply a bonus block to your account so that promotional rewards are not credited automatically, you may do so by contacting our support team at any time — no reason is required.
Please be aware that responsible-gaming restrictions you put in place may be shared with third-party responsible-gaming databases or self-exclusion registries where we are legally or contractually required to do so, to prevent you from circumventing those restrictions across participating operators.
Feature Buy Ltd. implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include encryption of data in transit (SSL/TLS), access controls limiting data access to authorised personnel only, secure storage of KYC documents, and regular reviews of our security practices.
Whilst we take every reasonable precaution, no method of transmission over the internet or electronic storage is completely secure. We encourage you to use a strong, unique password for your Winnerz account and to contact support immediately if you suspect any unauthorised access.
Winnerz is strictly an adult gambling platform. We do not knowingly collect personal data from individuals under the legal gambling age in their jurisdiction. Age verification is carried out as part of our KYC process, and accounts found to belong to underage individuals will be closed and any funds held pending compliance review. If you believe a minor has registered an account on winnerznl.nl, please contact us immediately via live chat or e-mail.
The winnerznl.nl platform integrates content from third-party game studios (including, but not limited to, Play'n GO, Pragmatic Play, NetEnt, Microgaming, Hacksaw Gaming, NoLimitCity, Big Time Gaming, Quickspin, Yggdrasil, Push Gaming, Evolution Gaming, Ezugi, and Lucky Streak) and may contain links to external websites. Winnerz is not responsible for the privacy practices of third-party studios or linked sites. We recommend reviewing the privacy policy of any third party you interact with independently of winnerznl.nl.
We may update this Privacy Policy from time to time to reflect changes in our practices, our platform, or applicable law. When we make material changes, we will notify you by posting a prominent notice on winnerznl.nl and, where appropriate, by sending an e-mail to the address registered on your account. The revised policy will display an updated effective date at the top of the page. Your continued use of winnerznl.nl after a material change constitutes acceptance of the updated policy.
We encourage you to review this page periodically so that you remain informed about how we protect your data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Winnerz handles your personal data, please get in touch with our support team:
We aim to respond to all data-protection enquiries promptly and will acknowledge your request within a reasonable timeframe in accordance with applicable law.
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