This Payment Policy sets out the terms governing deposits, withdrawals, fees, transaction limits, verification requirements, and related matters for all customers of Winnerz, operated by Feature Buy Ltd. and accessible at winnerznl.nl. By using the cashier at winnerznl.nl, you confirm that you have read and accepted the terms below in full.
Winnerz is owned and operated by Feature Buy Ltd., licensed by the Government of the Autonomous Island of Anjouan under licence number ALSI-202410039-FI2. All payment processing and account management activities at winnerznl.nl are conducted in accordance with the obligations imposed by that licence, including applicable anti-money-laundering (AML) and Know Your Customer (KYC) requirements.
The primary account currency at winnerznl.nl is the Euro (€). Cryptocurrency deposits and withdrawals are processed in Bitcoin (BTC) and XRP (Ripple) and are converted at the prevailing exchange rate at the time of the transaction. Players should be aware that cryptocurrency valuations can fluctuate, and Winnerz does not accept responsibility for any gain or loss arising from such fluctuations.
Winnerz currently accepts the following payment methods at the cashier:
The availability of specific payment methods may vary depending on your jurisdiction and account status. Winnerz reserves the right to add or remove payment methods at any time. Any changes will be reflected in the cashier and, where material, communicated to affected customers.
All deposits must be made from a payment account or wallet that is held in your own name. Deposits made from third-party accounts will not be accepted and may be returned, less any applicable processing costs. Winnerz does not accept cash deposits under any circumstances.
Deposited funds are available for gameplay as soon as the transaction is confirmed on our system. Processing times may vary by method and are subject to the policies of your payment provider.
A flat €1 commission is applied to every deposit, regardless of the method or amount. There are no percentage-based deposit fees. The table below summarises deposit limits:
| Payment Method | Minimum Deposit | Maximum Deposit | Fee |
|---|---|---|---|
| Bank Transfer | €20 | €10,000 | €1 flat |
| Bitcoin (BTC) | €20 | €10,000 | €1 flat |
| XRP (Ripple) | €20 | €10,000 | €1 flat |
| Other Accepted Methods | €20 | €10,000 | €1 flat |
The €1 flat commission is deducted at the point of transaction and is separate from the amount credited to your Winnerz account balance.
When making a deposit via XRP (Ripple), you must include the correct destination tag provided in the cashier. Failure to include the destination tag within three calendar days of initiating the transaction may cause it to become stuck or unattributable to your account. Winnerz will make reasonable efforts to trace and allocate funds where destination tags are missing, but cannot guarantee recovery and accepts no liability for delays or losses arising from this omission.
XRP deposits must be sent on the native XRP blockchain only. Transactions routed via bridged or wrapped networks are not supported and may result in permanent loss of funds. Please verify your network selection carefully before confirming any transaction.
Certain promotions, including the Welcome Package, require a minimum deposit of €20 to qualify. Please refer to the Bonus Terms & Conditions for full details of eligibility, wagering requirements, and restrictions. Note that Welcome Bonuses are not available to players in Brazil, Finland, or Croatia.
All withdrawal requests are subject to successful completion of KYC verification (see Section 7). Winnerz will not process withdrawals to accounts or wallets held in the name of a third party. Withdrawals must be made using the same method as the deposit where reasonably practicable, in compliance with our AML obligations.
Winnerz reserves the right to request additional documentation before processing a withdrawal, particularly where the transaction value is significant or where account activity requires further review.
A flat €2 fee is applied to every withdrawal request, regardless of method or amount. The table below summarises withdrawal conditions:
| Payment Method | Minimum Withdrawal | Maximum Per Week | Processing Speed | Fee |
|---|---|---|---|---|
| Crypto (BTC / XRP) | €25 | €2,500 | Instant (post-KYC) | €2 flat |
| Bank Transfer | €50 | €2,500 | Up to 7 business days | €2 flat |
| Other Accepted Methods | €25 | €2,500 | Up to 72 hours post-KYC | €2 flat |
The following caps apply to all withdrawal requests regardless of payment method:
Requests exceeding these limits in a given period will be held and processed in the subsequent period, unless a higher limit has been agreed in writing with Winnerz as part of a VIP arrangement. These caps apply to the net withdrawal amount after the €2 fee has been deducted.
Once KYC verification is complete, the majority of withdrawals at winnerznl.nl are processed instantly or within a very short period. Where additional manual review is required, processing may take up to 72 hours. Bank transfers are subject to standard interbank clearing timescales and may take up to 7 business days to reach your account after Winnerz has dispatched the payment.
Winnerz does not accept liability for delays caused by your bank, payment provider, or the blockchain network once a transaction has been dispatched from our system.
If a bank transfer withdrawal is returned to Winnerz because of incorrect or incomplete account details provided by you, a charge of €25 will be deducted from your account balance to cover the cost of the returned transfer. It is your responsibility to ensure that all banking information submitted to the cashier is accurate and up to date before submitting a withdrawal request.
If you make a deposit without activating a bonus and request a withdrawal before meeting a 5× turnover of that deposit amount through gameplay, a 20% fee will be applied to the withdrawal. This requirement exists to protect the integrity of our payment operations. Players who activate a bonus are subject to the applicable bonus wagering requirements instead — please consult the Bonus Terms & Conditions for details.
Winnerz operates a review process for withdrawal requests to ensure compliance with our AML policy and to verify the legitimacy of each transaction. During this period, a withdrawal request may show a status of "pending" in your account. You may cancel a pending withdrawal request before it has been processed; once a withdrawal has been approved and dispatched, it cannot be reversed.
In the event that Winnerz identifies unusual or suspicious transaction activity, we reserve the right to place a temporary hold on any withdrawal pending further investigation. Winnerz will communicate with you through your registered contact details if such a hold is applied.
In accordance with our obligations under the Anjouan licence and applicable AML standards, all customers of winnerznl.nl are required to complete identity verification before withdrawals can be processed. Failure to complete verification in a timely manner may delay or suspend your ability to withdraw funds.
Winnerz reserves the right to request additional documentation at any stage of the customer relationship. Providing false, altered, or misleading documents constitutes a serious breach of our Terms and Conditions and may result in account closure and the forfeiture of funds.
We aim to complete KYC verification promptly upon receipt of all required documents. Once verified, most withdrawals proceed instantly or within 72 hours as set out in Section 5.4. We recommend completing KYC verification as soon as possible after registration to avoid delays when you wish to make your first withdrawal.
Winnerz is committed to promoting responsible gambling. Several payment-related tools are available to help you manage your spending:
If you have concerns about your gambling behaviour, we encourage you to contact our support team or seek assistance from an independent responsible gambling organisation.
Winnerz operates a strict AML policy in compliance with our Anjouan licence obligations. We monitor all account transactions for signs of suspicious activity. Where such activity is identified, we are required by law to report it to the relevant authorities without notifying the customer concerned. We reserve the right to delay, suspend, or decline any withdrawal where AML concerns arise.
Customers must not use winnerznl.nl for any purpose related to money laundering, terrorist financing, or any other unlawful financial activity. Accounts found to be engaged in such activity will be closed immediately and any funds held may be frozen pending regulatory instruction.
An account is considered dormant if there has been no login or transactional activity for an extended period, in accordance with the terms set out in our full Terms and Conditions. Winnerz may apply an administrative charge to dormant accounts as set out in those Terms. Any remaining balance after charges will be held securely and returned to the customer upon verified request. Please contact our support team if you believe your account has been marked dormant in error.
If you believe a transaction has been processed incorrectly — including an incorrect amount being deposited or a withdrawal that has not arrived within the stated timeframe — please contact our support team as soon as possible. You can reach us via:
Please include your account username, the transaction reference number, the date and amount of the transaction, and the payment method used. Winnerz will investigate all disputes in good faith and communicate an outcome to you within a reasonable timeframe. We reserve the right to correct any error in either direction — this includes crediting amounts incorrectly withheld or reclaiming amounts incorrectly paid out.
Winnerz reserves the right to amend this Payment Policy at any time. Material changes will be communicated to customers via a notice on winnerznl.nl or by email to the address registered on your account. Continued use of the cashier following notification of a change constitutes acceptance of the revised Policy. We encourage you to review this page periodically to stay informed of the current terms.
This Payment Policy was last reviewed in 2026 and applies to all customers of winnerznl.nl.
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